General FAQ
Find answers to common questions about billing, features, credits, data, and our policies.
Overview
This page answers the most common questions we receive. If you can't find the answer you're looking for, please don't hesitate to contact our support team.
General Questions
What is Property Data Labs?
Property Data Labs is a tool for exporting property listings from Zillow. It's a Chrome extension that runs in your browser, allowing you to export listings from Zillow to a CSV file or an Excel spreadsheet.
Is Property Data Labs affiliated with Zillow?
No. Property Data Labs is not affiliated with Zillow. Zillow is a registered trademark of Zillow, Inc.
Is Property Data Labs a data broker?
No. Property Data Labs is not a data broker or provider. The Zillow Data Exporter is a tool that allows you to extract publicly available data from Zillow. We do not sell data; we sell the tool that helps you collect it.
Can Zillow block me for using this extension?
It is possible that Zillow may impose a temporary block if you use the extension excessively (e.g., exporting thousands of listings per hour). If this happens, you should wait a few hours before trying again. Property Data Labs is not responsible for any blocks that Zillow may impose on you.
What can I do with the data I export?
The use of the data you export is entirely up to you and depends on your specific use case. Property Data Labs is not responsible for any use or misuse of the data. If you have any doubts about your intended use, please consult with a legal professional.
Billing & Subscriptions
Can I change my plan at any time?
Yes. You can upgrade, downgrade, or cancel your subscription at any time, self-served with the click of a button in your account settings. No questions asked and no email needed.
If you upgrade, you'll be charged a prorated amount for the remainder of the billing cycle. If you downgrade, you'll be credited on your next bill.
Is there a free trial?
No. When you create an account, you are automatically subscribed to our Free plan, which allows you to test the core functionality. We recommend you get familiar with the extension on the Free plan and upgrade whenever you are ready to access more advanced features.
What is your refund policy?
All subscription payments (including renewals) are fully refundable within 7 days of the purchase date. You can process the refund yourself directly from your billing dashboard by canceling your subscription and then clicking the "Refund last payment" button.
Please note that extra credit pack purchases are non-refundable.
How are payments processed?
All payments are securely handled by our third-party payment processor, Paddle. Paddle is a PCI Level 1 certified service provider, ensuring the highest level of security for your payment information. We do not have access to your credit card details.
Cloud Credits
What is a credit?
Credits are used for our premium cloud features: the Cloud Importer and Cloud Monitoring. They allow you to run exports on our servers, which is more powerful and reliable for large-scale tasks.
Do purchased credits expire or have a monthly fee?
No. Extra credits that you purchase do not expire and do not incur a monthly fee. You can use them whenever you want, but you will need an active subscription to the Pro plan or higher to do so.
Are extra credit purchases refundable?
No. Purchases of extra credit packs are non-refundable. Each cloud export incurs direct costs for us (servers, data, etc.). If you are unsure how many credits you need, we recommend starting with a smaller pack.
Features & Data
What is the difference between the Chrome extension and the Cloud Importer?
The Chrome extension runs locally in your browser. You manually navigate to a Zillow page and click the export button to download a file.
The Cloud Importer is a cloud-based tool that runs on our servers. You provide it with a Zillow search URL, and it does all the work for you automatically, saving the results to your account. This allows you to close your browser while it works and is ideal for larger, automated tasks.
What is the difference between a "Basic" and "Advanced" export?
Both are features of the Cloud Importer.
- Basic Export: Exports a standard set of data fields and costs 1 credit per page (~40 listings).
- Advanced Export: Exports a more extensive set of data fields and costs 1 credit per listing.
Can I see a breakdown of all exported fields?
Yes. You can see a complete list of all data fields available for each property type here:
What if some data is missing from my export?
If a field is empty in your exported file, it is because that data was not available on the Zillow listing page. We extract all the data that Zillow provides for a given property, but we cannot guarantee that every field will be populated for every listing.
Onboarding & Account
Why do you need this information during onboarding?
We ask for some basic information during onboarding to help us tailor your experience and provide better support. For example, knowing your intended use case allows us to suggest relevant features and guides.
Contact Us
I have another question.
We're happy to help! You can email us at support@propertydatalabs.com. We aim to respond to all inquiries within 24 hours on team days.